How Customer Service Works at Written Word Media

👋 Hey there, Kali here, Operations Manager at Written Word Media! If you’ve ever reached out to us, chances are you’ve spoken with me at some point. I wanted to take a moment to share a bit about our customer service and why it’s something we’re incredibly proud of.

At Written Word Media, providing exceptional customer service is at the heart of what we do. We’re committed to making sure you have the best experience possible, whether you’re an author using our promotional services or just getting started and need help. Our dedicated team is here to support you every step of the way.

In this post, I’ll explain how our customer service works, the different ways you can get in touch with us, and what you can expect when you do. Our mission is to make your experience as smooth and successful as possible, so you can focus on what truly matters—growing your author career.

📫 Customer Service at Written Word Media

Our team in North Carolina is made up of empathetic and kind people who genuinely care about your success as an author! We’re here to answer all your questions—whether you’re still working on your book, feeling frustrated with a promotion, or just seeking some honest advice. We also love hearing feedback on what authors want to see from us or how we can improve because we’re all about continuous growth.

In fact, our team handles over 1,000 emails every week! 🤯 That’s a lot of questions, feedback, and requests, and we’re proud to be able to assist so many authors. Each email is an opportunity for us to provide support, share valuable insights, and ensure that you have the resources you need to succeed.

We believe in responding thoughtfully and promptly, no matter the inquiry, and we see every interaction as a chance to build a stronger connection with our author community. So, whether your question is big or small, rest assured that we’re always here, ready to help you along your author journey.

💬 How can you reach us?

There are several quick and easy ways to reach out to our team!

1. Live Chat

If you are a Gold or Platinum member, you can contact us via live chat. Log in to your Member Portal, and you should see a ‘Chat with us’ bubble at the bottom right corner. Click this to start chatting, and a team member should respond within 1 minute! Please note that our live chat is available Monday through Friday, from 8am to 4pm EST. If you reach out outside of those hours, we’ll get back to you within 48 business hours.

2. Good Ol’ Fashioned Email

You can email us directly at hello@writtenwordmedia.com or info@writtenwordmedia.com.

3. Our Contact Form

If you’re browsing our website, you can send us a message via our contact form.

4. Via Your Written Word Media Member Portal

If you’re in your Member Portal and need assistance, simply click on your name at the top right of the screen. Then, select “Contact Support.” A box will appear with a contact form (and a glimpse of our friendly faces).

Don’t have a Member Portal? Sign up for free.

You can expect a response within 48 business hours for any email or form submission.

🔎 Looking for FAQs?

If you’d like to explore our FAQs before reaching out, we have a detailed help center available here.

Final Thoughts

At Written Word Media, we’re committed to making sure your experience with us is seamless and enjoyable. Our team is always ready to support you through various channels, whether you’re looking for answers or need help with our services. We aim to provide timely, helpful, and kind responses, allowing you to focus on what you do best—advancing your author journey. Thank you for trusting us to be part of your success!

P.S. Be sure to add hello@writtenwordmedia.com and info@writtenwordmedia.com to your Contacts list so you don’t miss our messages!