Written Word Media has secured a coveted CSAT Leader Award from Front, a leading customer support platform. This recognition comes on the heels of Written Word Media’s inclusion in Inc. Magazine’s Best Workplaces list, showcasing the company’s dedication to both customer satisfaction and a positive workplace culture.
Front’s “Game Changer Awards” is a celebration of Front customers who achieve and maintain exceptional levels of customer satisfaction. Awards have been allocated to Front’s top 100 customers across four categories: CSAT Leader, Knowledge Base Pro, Chatbot Expert, and Community Star.
The CSAT Leader Award signifies that in the past year, Written Word Media achieved world-class customer satisfaction scores that far exceed industry benchmarks.
“I am incredibly proud to see our amazing team receive the CSAT Leader Award from Front. This achievement reflects our unwavering dedication to delivering exceptional customer service, as well as our genuine desire to help authors in any way we can,” said Emma Boyer, VP of Digital Operations at Written Word Media.
“We prioritize building meaningful relationships with our customers. This award is a testament to the hard work and dedication of our team in providing the best support possible.”
To learn more about the Front Game Changer Awards winners, click here.
About Written Word Media
Written Word Media is a tech-enabled marketing platform for authors and publishers. Written Word Media has served over 44,000 authors and publishers to efficiently and effectively drive book sales and build readership. The Written Word Media reader audience surpasses one million readers across its portfolio of media properties that include Freebooksy, Bargain Booksy, Red Feather Romance, NewInBooks, and AudioThicket.
Written Word Media is a sustaining donor-partner of the nonprofit, Book Harvest, whose mission is to provide books and ongoing literacy support to families and their children. Written Word Media is proud to be a carbon-neutral company.
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