Durham, NC — Written Word Media, a leader in book marketing services for authors and publishers, is thrilled to announce that it has been recognized as a Customer Satisfaction (CSAT) Leader in the prestigious Front Game Changer Awards for the second year in a row. This accolade celebrates organizations that consistently demonstrate exceptional levels of customer satisfaction and a steadfast commitment to outstanding customer service practices.
Selected from the top 1% of Front customers across all industries, the Written Word Media team earned this honor once again by delivering exemplary customer service, as reflected in direct customer feedback. The recognition highlights Written Word Media’s ability to exceed benchmark standards and garner over 300 positive survey responses in 2024.
Emma Boyer, Vice President of Digital Operations and Author Relations at Written Word Media, expressed her pride in the achievement: “Winning this award for the second consecutive year is a testament to our team’s relentless dedication to supporting authors with exceptional service. At Written Word Media, we believe every author deserves world-class support, and it’s truly rewarding to be recognized for our ongoing commitment to customer satisfaction.”
The Game Changer Awards, hosted annually by Front, recognize organizations transforming customer service across three core categories—CSAT Leader, Knowledge Base Expert, and Chat Pro—along with seven additional individual awards.
Written Word Media’s achievement underscores its unwavering dedication to authors, driven by its core mission to empower and support authors with effective and affordable marketing tools. By leveraging thoughtful technology and systems like Front, Written Word Media ensures timely, precise, and impactful services tailored to meet the unique needs of every author.
For more information about Written Word Media and its award-winning services, visit www.writtenwordmedia.com.
About Written Word Media
Written Word Media is a tech-enabled marketing platform for authors and publishers. With over 44,000 authors and publishers served, Written Word Media delivers effective book promotion solutions, connecting authors to over 1.5 million readers across its platforms, including Freebooksy, Bargain Booksy, Red Feather Romance, NewInBooks, and AudioThicket.